_Last updated: [Effective date — July 1, 2026]_
Dirk & Sons Heating & Air ("Dirk & Sons," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit dirkandsons.com or contact us, how we use it, and the choices you have.
Information we collect
Information you give us. When you request an estimate, book a service, or contact us, we collect the details you provide — typically your name, phone number, email address, service address, and anything you include in your message.
Information collected automatically. Like most websites, we automatically collect certain technical information when you visit — such as your IP address, browser and device type, the pages you view, and how you reached our site. We collect this through cookies and similar analytics technologies (see "Cookies & analytics" below).
How we use your information
We use the information we collect to:
- Respond to your inquiries and provide the estimates and services you request
- Schedule appointments and communicate with you about your service
- Send confirmations and, where appropriate, follow-ups about your request
- Operate, maintain, and improve our website
- Keep business records and meet our legal obligations
We do not sell your personal information.
How we share your information
We share information only as needed to run our business and serve you:
- Service providers who help us operate — for example our website hosting, our lead-management and email systems, and our analytics providers — who process information on our behalf.
- Legal and safety reasons — such as to comply with the law, respond to lawful requests, or protect our rights, safety, or property.
We do not sell or rent your personal information to third parties for their own marketing.
Cookies & analytics
We use cookies and analytics tools, including Google Analytics, to understand how visitors use our site so we can improve it. These tools may collect information such as your IP address, device, and activity on our site. You can control cookies through your browser settings, and you can opt out of Google Analytics using Google's opt-out browser add-on.
Third-party services
Our site relies on third-party services that maintain their own privacy practices, including Google (Analytics and Maps), our customer-reviews display provider, and our hosting and database providers. We encourage you to review those providers' privacy policies. We are not responsible for the privacy practices of websites we link to.
Data retention
We keep your information only as long as needed to provide our services, maintain business records, and meet our legal obligations, after which we securely delete or anonymize it.
Security
We take reasonable measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your privacy rights (California residents)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect, to request access to or deletion of your information, and not to be discriminated against for exercising these rights. Because we do not sell personal information, no "sale" opt-out is required. To make a request, contact us using the details below and we will respond as required by law.
Children's privacy
Our website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date above; changes take effect when posted.
Contact us
If you have any questions about this Privacy Policy or your information, contact us:
Dirk & Sons Heating & Air
141 Sunnyside Ave, Suite 101, Clovis, CA 93611
Phone: (559) 826-7252
Email: [dirksonsoffice@gmail.com]